How do you control the quality of your products?
- We follow current Good Manufacturing Practices (cGMPs) for Dietary Supplements and Cosmetics as required by law by the US FDA.
- All ingredients & components are tested & approved in-house
- All products are tested after completion in-house
- We have a complete Quality Control Laboratory with state-of-the-art analytical equipment for testing and verifying our compliance with FDA regulations and material/product specifications, and there is a QR code on each bottle
How soon do you ship?
FAST SHIPPING — all orders are shipped within 24 hours of the order, Monday through Saturday, excluding holidays. You will receive confirmation and a tracking number for the shipment via email. UPS and FedEx will not pick up on Saturday.
Is my order and private information secured?
- Your order using credit card transactions goes through our Shopping Cart that utilizes SSL Secure technology, the highest available ecommerce security method.
- We do not share ANY of your personal information to ANY other party.
What are the product ingredients, number of doses per container, and how much do we dose?
All of the information is on the label and when you look at the product pictures it shows all of the information on the label — to see ingredients, they are usually on the right side of the label and the directions for use are on the left side. If you have any questions please contact us.
What guarantees do you offer?
All of our products are 100% guaranteed to meet your satisfaction.
If for any reason, within 30 days of purchase, you are dissatisfied with the product, we will gladly refund your purchase price. We naturally request the reason so that we may improve our products and/or service. We very, very rarely have a return or a complaint. You do not have to return the product if you are not satisfied, we will still give you a full refund. If unopened, or if there is a problem with the product, we would like to have it and will gladly pay for the return shipping costs (and send you a postal return label).
Please Contact Us if you have ANY problem with the product. We will respond quickly.
What shippers do we use?
Shipping methods — (Free shipping within the US if your order is over $50.)
- Delivery to US addresses for retail orders over $50 are shipped free by US Priority Mail. Information can be found on our Shipping & Guarantees page.
- Orders under $50 can also be shipped by “snail mail” for a small fee. Note that if the product order is too heavy (more than 15 ounces) then we have to ship via Priority Mail and the usual fee would apply.
- We may use UPS Ground or another method for large orders.
- We may also use FedEx Ground or DHL (international orders).
What type of payments do you accept for orders?
We accept all major credit cards, Paypal.
When should I expect delivery?
Delivery — for Priority Mail, you can expect to receive your order within 3 days from shipping & pickup (depending upon your distance from us). UPS ground will take 1 to 5 days depending upon distance from Eastern Kentucky.